Privacy Policy

Ovlo ("we", "us", "our") operates a spare parts marketplace and workshop booking platform in Pakistan. This policy explains what information we collect when you use our website, why we collect it, and how you can control it.

• Account & contact details: name, email address, phone number, and shipping address, whether you register an account or check out as a guest.
• Order & booking information: items purchased, workshop bookings made, vehicle details you provide, and delivery status.
• Payment information: for Cash on Delivery orders we do not collect or store any card details. If we add online payment methods in future, payment card data will be handled by our payment processor and never stored on our servers.
• Usage data: pages visited, searches performed, and device/browser information, collected automatically to keep the site working and secure.

• To process and deliver your orders and workshop bookings.
• To communicate order confirmations, delivery updates, and support responses.
• To improve our catalog, search, and site performance.
• To detect and prevent fraud or abuse of the platform.

We share information only where necessary to run the platform:

• Delivery and logistics partners, to fulfil your order.
• Workshops/garages you book a service with, limited to what's needed to complete the booking.
• Service providers who help us operate the site (e.g. hosting, analytics), bound by confidentiality obligations.

We do not sell your personal information to third parties.

We retain order and account information for as long as needed to provide our services, meet legal and tax record-keeping obligations, and resolve disputes.

We use essential cookies to keep your cart and session working, and limited analytics cookies to understand how the site is used. You can disable cookies in your browser settings, though parts of the site (like the cart) may not work correctly without them.

You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to our legal and record-keeping obligations. Contact us using the details below to make a request.

Ovlo, Office 113, First Floor, Business Avenue, Shahrah-e-Faisal, Karachi, Pakistan
Email: info@ovlo.pk · Phone: +1 (555) 352-8024