Frequently Asked Questions

We offer a hassle-free 30-day return policy on all items. Products must be unused and in original packaging. Refunds are processed within 5-7 business days.

Standard shipping takes 5-7 business days. Express shipping (2-3 days) is available for PKR 1,500. Free standard shipping on orders over PKR 30,000.

Yes! All parts come with a minimum 2-year manufacturer warranty. Extended warranties are available at checkout for select items.

Absolutely. Once your order ships, you'll receive a tracking number via email. You can track your order in real-time from your account dashboard.

Yes, we deliver nationwide across Pakistan. Delivery times vary slightly by city — metro areas typically see the fastest turnaround.

Use our Vehicle Finder tool by entering your year, make, and model. You can also contact our support team for personalized assistance.

Once we receive your return, we inspect it within 1-2 business days. Refunds are then issued to your original payment method within 5-7 business days. Bank processing times may vary.

Yes! During the return process, select 'Exchange' instead of 'Return.' You can choose a different size, color, or compatible part. Exchanges ship the same day we receive your return.

We're sorry to hear that! Take photos of the damage and contact our support team within 48 hours of delivery. We'll send a replacement immediately and handle the return at our cost.

You'll need either your order number (found in your confirmation email) or the email address used for your purchase. Our system will locate your order automatically.

Warranty claims can be submitted at any time within the warranty period. For parts under manufacturer warranty, we'll coordinate with the brand directly. You don't need to pay return shipping for warranty items.

Unfortunately, installed parts cannot be returned under our standard policy. However, if the part is defective or was incorrectly described, it may be covered under warranty. Contact our team to discuss your situation.